The NOC Shift Lead oversees network and application monitoring, ensuring operational integrity and adherence to incident, request, and change management protocols. They facilitate communication between technical teams and clients while mentoring staff and maintaining documentation for service quality. Candidates must possess an associate degree in computer science or equivalent and four years of experience in network environment analysis, installation, and support. Three of those years must include customer support management and systems administrator technical lead experience.
City and County of San Francisco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
