Job Summary
The NOC Shift Lead is responsible for managing network and application monitoring operations, ensuring compliance with incident, request, and change management guidelines. This role emphasizes fostering effective communication between technical teams and clients, as well as mentoring junior staff while ensuring comprehensive documentation to uphold service quality standards.
Responsibilities
- Oversee the monitoring of network and application systems to ensure operational effectiveness.
- Ensure adherence to incident, request, and change management procedures.
- Act as a liaison between technical teams and clients to facilitate clear communication.
- Provide mentorship and guidance to staff members.
- Maintain accurate documentation regarding service processes and standards.
Qualifications
- An associate degree in computer science or a related field is required.
- A minimum of four years of experience in analyzing, installing, and supporting network environments.
- At least three years of experience in customer support management and as a technical lead systems administrator.
City and County of San Francisco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
