Job Summary
The Technician manages the stockroom repair service level agreement, supporting reliable equipment turnaround through device imaging and break-fix service. The role also oversees repair tickets and maintains accurate records while following established asset management procedures.
Responsibilities
- Manage the stockroom repair service level agreement and support its service requirements.
- Image devices and independently diagnose and repair laptop and desktop units.
- Perform break-fix repairs and manage ticket queues through completion.
- Document ticket activity accurately and keep records up to date.
- Follow asset management protocols when handling equipment.
Qualifications
- At least 3 years of relevant work experience.
- Proficiency with ServiceNow ticketing software.
- Ability to independently repair laptops and desktop computers.
- Must pass a background check and drug screening.
Insight Enterprises, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
