Job Summary
This role is pivotal in ensuring patients receive thorough preparation for both onsite and remote eye examinations. It encompasses various tasks including the collection of health information, conducting preliminary assessments, recording results, and assisting physicians throughout the examinations. The position also involves managing appointment scheduling and supporting patients with insurance preauthorization, inquiries, follow-ups, contact lens services, and clinical equipment, all while upholding accurate documentation and patient confidentiality.
Responsibilities
- Prepare patients for eye examinations by gathering health details and performing initial tests.
- Document examination results and assist healthcare professionals during the process.
- Coordinate appointment scheduling and handle insurance preauthorization for patients.
- Address patient inquiries and provide follow-up care and support.
- Facilitate contact lens services and manage clinical equipment effectively.
- Maintain precise patient records while ensuring confidentiality and privacy of information.
Qualifications
- A minimum of one year of relevant experience is required.
- Preferred background in optical or healthcare settings.
- Professional demeanor in a medical office environment.
- High school diploma, GED, or equivalent relevant experience is necessary.
- Strong skills in communication, organization, customer service, and computer usage.
- Ability to adapt to changing schedules and willingness to travel to different locations.
Visionworks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
