Job Summary
The Patient Access Representative is integral to managing the patient experience by overseeing check-in and check-out processes, patient registration, insurance verification, and appointment scheduling for a range of ambulatory care services. This role ensures the accurate maintenance of patient demographic information and compliance with departmental guidelines while rotating through various service points.
Responsibilities
- Handle patient check-in and check-out tasks efficiently.
- Manage patient registration and ensure accurate demographic records.
- Verify insurance details seamlessly.
- Schedule appointments for diverse ambulatory care services.
- Adhere to departmental protocols and standards.
- Rotate responsibilities through different point-of-service locations.
Qualifications
- High school diploma or equivalent is required.
- A minimum of 3 years of relevant experience in a similar role or in a fast-paced customer service environment.
- Demonstrated capability to learn and implement various electronic scheduling systems.
- Familiarity with institutional protocols and procedures is essential.
Temple Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
