New Castle, Pennsylvania, 16101
Job description
Job Summary
The Patient & Family Concierge plays a pivotal role in enhancing the overall experience for patients and their families within the healthcare setting. This position is dedicated to providing exceptional customer service, ensuring that patients feel supported and informed throughout their healthcare journey.
Responsibilities
- Act as a primary point of contact for patients and their families, addressing inquiries and concerns promptly.
- Facilitate communication between the patient and healthcare providers to ensure clarity in treatment plans.
- Assist in coordinating appointments and follow-up care as needed.
- Provide emotional support and guidance to patients and families during their time in the facility.
- Gather feedback to improve patient services and experiences.
Qualifications
- Strong interpersonal and communication skills to interact effectively with diverse individuals.
- Experience in a healthcare setting or customer service role is highly desirable.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Empathetic approach with a focus on patient-centered care.
- Proficient in using computer systems and software related to patient management.
Location
City, State Zip
Work Arrangement
On-site
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
