Job Summary
The Patient & Family Concierge plays a vital role in offering extensive support to both patients and their visitors. This position is centered around ensuring a seamless experience for individuals during their time at the healthcare facility through various services.
Responsibilities
- Coordinate patient destination logistics and keep the environment clean.
- Provide assistance with dietary needs and facilitate patient transportation.
- Manage supplies within the unit and aid in the use of telehealth equipment.
- Deliver compassionate service to guarantee a high-quality experience for patients and families.
Qualifications
- A high school diploma, GED, or a minimum of one year of relevant work experience is required.
- Ability to comprehend and follow both written and verbal instructions effectively.
- A strong dedication to enhancing patient and family satisfaction throughout their visit.
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
