Job Summary
The Patient Care Educator is responsible for managing the inbound team that ensures prompt and empathetic patient interactions. This role involves overseeing patient education, qualification processes, maintaining precise CRM documentation, and facilitating seamless transitions to other teams. The leader will also be tasked with establishing operational standards and enhancing team performance through coaching and performance reviews.
Responsibilities
- Lead the inbound team to ensure timely and compassionate initial patient interactions.
- Oversee the patient education and qualification processes.
- Ensure accurate documentation is maintained within the CRM.
- Facilitate reliable handoffs to downstream teams for continued patient care.
- Establish and uphold operating standards for the team.
- Provide coaching and performance reviews for staff members.
- Monitor service metrics and funnel outcomes to drive improvement.
- Collaborate with various departments, including patient-facing teams, marketing, technology, and compliance.
Qualifications
- Proven management experience in high-volume inbound environments such as patient access, intake, or call centers.
- Demonstrated ability to enhance operational outcomes.
- Experience in coaching staff and conducting call reviews.
- Strong CRM and reporting proficiency.
- Exceptional empathetic communication skills.
- Able to work full-time on-site in Scottsdale, Arizona.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
