Job Summary
The Patient Representative plays a crucial role in delivering exceptional front office support within a healthcare setting. This position involves overseeing patient check-in and check-out procedures, organizing appointment schedules, and maintaining the calendars of healthcare providers. The individual will also be responsible for answering incoming calls, managing the inventory of office supplies, and facilitating clear communication among the healthcare team to enhance patient care.
Responsibilities
- Manage the check-in and check-out processes for patients.
- Schedule appointments and coordinate provider schedules.
- Handle incoming phone inquiries in a professional manner.
- Oversee office supply management and inventory levels.
- Ensure effective communication within the healthcare team and with patients.
Qualifications
- A High School Diploma or GED equivalent is required.
- Prior experience in medical office administration is preferred.
- BLS/CPR certification is advantageous.
Wilmington Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
