Job description
Job Summary
The Patient Service Representative serves as a vital connection between patients and the healthcare facility, ensuring that patient inquiries and concerns are addressed efficiently while facilitating top-notch customer service.
Responsibilities
- Act as the primary point of contact for patients, addressing their inquiries and providing assistance as needed.
- Schedule patient appointments and manage the booking system to ensure smooth operations.
- Collect and verify patient information and insurance details accurately.
- Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
- Handle billing and payment processes, assisting patients with their financial inquiries.
- Coordinate communication between patients and clinical staff to streamline services.
- Monitor patient flow and manage waiting times effectively.
- Provide education on healthcare services available within the facility.
Qualifications
- High school diploma or GED is required; additional education in healthcare or related fields is a plus.
- Prior experience in customer service or healthcare settings is preferred.
- Strong communication skills, both verbal and written.
- Proficient in using computer systems and managing data entry efficiently.
- Ability to work in a fast-paced environment and handle difficult situations with professionalism.
Location
City, State Zip
Work Arrangement
On-site
Medical Health Associates of Western New York PLLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
