Job Summary
The Patient Service Representative plays a crucial role in handling both incoming and outgoing calls to assist with patient scheduling, addressing insurance queries, and resolving billing issues. This position is focused on collecting essential patient information to prioritize treatments while fostering a positive experience for patients.
Responsibilities
- Manage inbound and outbound calls related to patient scheduling.
- Assist patients with inquiries regarding insurance and billing matters.
- Gather and analyze patient information to assess treatment priorities.
- Ensure a positive and supportive experience for all patients.
Qualifications
- High School Diploma or equivalent GED.
- Minimum of two years’ experience in a fast-paced customer service setting.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Proven goal-oriented work ethic.
Surgery Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
