Job description
Job Summary
The Patient Service Representative serves as a crucial link between patients and healthcare services, ensuring a seamless experience from scheduling appointments to addressing inquiries. The representative plays a key role in managing patient interactions, providing information about healthcare services, and assisting in the administrative functions of the front desk operations.
Responsibilities
- Act as the first point of contact for patients, handling phone calls, emails, and in-person inquiries.
- Schedule and confirm patient appointments while maintaining the clinic’s calendar effectively.
- Gather and update patient information accurately in the healthcare system.
- Provide patients with information regarding services, procedures, and insurance details.
- Ensure a welcoming environment by managing waiting areas and greeting patients upon arrival.
- Assist in processing patient payments and insurance claims as needed.
- Collaborate with medical staff to enhance patient experience and ensure smooth operations.
Qualifications
- High school diploma or equivalent; additional education or certification in healthcare preferred.
- Proven experience in a customer service or administrative role, preferably in a medical setting.
- Strong communication and interpersonal skills to interact effectively with patients and staff.
- Familiarity with medical terminology and healthcare software systems is advantageous.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Detail-oriented with strong organizational skills.
Location
City, State Zip
Work Arrangement
On-site
Tenet Healthcare Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
