Job Summary
The Patient Services Representative plays a crucial role in creating a welcoming environment for patients while effectively managing the entire check-in and check-out procedures. This position is also key in collecting payments, assisting with administrative duties, and ensuring patients receive support in navigating healthcare resources and technologies.
Responsibilities
- Welcome patients and ensure a positive experience during their visits.
- Oversee the check-in and check-out processes efficiently.
- Collect and process payments accurately.
- Perform administrative tasks to support patient flow.
- Verify patients’ insurance coverage to facilitate access to services.
- Assist patients in utilizing healthcare technologies and resources effectively.
Qualifications
- A high school diploma or equivalent is mandatory.
- Prior experience in a medical setting is preferred.
- Familiarity with office software and health records systems is advantageous.
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
