Job Summary
The Patient Services Representative is an integral part of the Internal Medicine department, responsible for offering exceptional service to patients and visitors. This full-time position operates during the first shift, focusing on the efficient management of patient interactions and support within a healthcare setting.
Responsibilities
- Serve as the primary point of contact for patients, addressing inquiries and providing information regarding services.
- Assist in scheduling appointments, managing patient flow, and ensuring a streamlined experience for all visitors.
- Handle patient registration and verification processes, ensuring accurate information is collected and maintained.
- Support billing and insurance inquiries, guiding patients through the processes as needed.
- Coordinate communication between patients and healthcare providers to facilitate effective care delivery.
Qualifications
- High school diploma or equivalent; additional education in healthcare or customer service is preferred.
- Proven experience in a patient-facing role, preferably within a medical or healthcare environment.
- Strong organizational skills and attention to detail to manage various tasks efficiently.
- Excellent verbal and written communication abilities, allowing for the effective exchange of information.
- A customer-focused attitude, with the ability to handle situations with compassion and professionalism.
UC Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
