Job Summary
The Patient Services Representative acts as the essential liaison for patients, overseeing the processes of check-in, appointment scheduling, and verification of insurance details. This role also includes supporting various administrative functions within the office and guiding patients in utilizing healthcare technologies and financial assistance resources.
Responsibilities
- Serve as the primary contact for patients during check-in and scheduling procedures.
- Verify patient’s insurance information and assist with related queries.
- Perform various administrative tasks to support the overall office operations.
- Guide patients in accessing healthcare technology and financial resources.
Qualifications
- High school diploma or equivalent is required.
- Preferred candidates should have at least two years of experience in medical, billing, or customer service environments.
- Proficiency in personal computer applications is a must.
- Familiarity with medical terminology will be advantageous.
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
