Job Summary
The primary aim of this role is to provide exceptional support in patient interactions, ensuring a smooth check-in process and facilitating the use of self-arrival technologies. The position entails handling various administrative tasks, including payment collection, insurance verification, and updating patient registration details.
Responsibilities
- Welcome patients and assist with the check-in process.
- Support and facilitate self-arrival technology for patients.
- Collect relevant payments and verify insurance information.
- Update patient registration details as needed.
- Schedule follow-up appointments to ensure continuity of care.
- Promote the MyUPMC patient portal to enhance user engagement.
- Address and respond to patient needs effectively.
- Support service recovery efforts to maintain patient satisfaction.
Qualifications
- A high school diploma or equivalent is mandatory.
- Familiarity with computer systems and office equipment is essential.
- Proficient typing skills are required.
- Preferred candidates will have at least two years of experience in medical, billing, fiscal, or customer service roles.
- Knowledge of medical terminology is preferred.
- Experience with Medipac, Epic, or other health records systems is also desirable.
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
