Job Summary
The Lead Customer Care Specialist plays a pivotal role in overseeing and resolving customer care challenges while guiding the leadership team in effective staffing strategies. This position is also focused on the onboarding, training, and mentorship of new team members, in addition to handling escalated email communications.
Responsibilities
- Monitor and address customer care issues effectively.
- Provide staffing direction to leadership.
- Oversee the onboarding and training processes for new employees.
- Mentor team members to enhance their professional development.
- Manage escalated email workflows to ensure customer satisfaction.
Qualifications
- A Bachelor’s degree is required.
- Minimum of 2 years of experience in pharmacy operations.
- State pharmacy technician license is mandatory.
- National certification (such as PTCB or equivalent) is required.
Onco360 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
