Job Summary
The primary function of this role is to deliver initial HR assistance to team members and managers by addressing inquiries, handling transactions, and assisting users with digital platforms. This position also involves managing numerous queries across various communication channels, maintaining high service standards, ensuring compliance, and achieving prompt resolution of cases.
Responsibilities
- Provide first-line HR support to associates and management.
- Resolve queries and process HR-related transactions efficiently.
- Guide users in utilizing digital HR tools effectively.
- Handle a high volume of inquiries through multiple channels.
- Ensure compliance and quality in service delivery.
- Facilitate timely resolutions of cases.
Qualifications
- Bachelor’s degree or equivalent experience.
- Minimum of one year working in a contact center or shared services setting.
- Fluency in Polish and English is mandatory.
- Proficiency in an additional language, such as French, German, or Dutch, is preferred.
Infotree Global Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
