Job Summary
The Product Manager is essential in leading the comprehensive development process of customer support tools powered by AI, overseeing everything from gathering initial requirements to conducting analysis after launch. This role involves working closely with diverse teams to articulate product needs and utilizing data-driven insights to enhance experiences for both users and support agents.
Responsibilities
- Lead the complete product development cycle for AI-driven customer support solutions.
- Engage with various cross-functional teams to clarify and define product specifications.
- Implement data analytics to improve the efficiency of user and agent interactions.
- Conduct assessments and analysis post-launch to evaluate product performance and user satisfaction.
Qualifications
- Bachelor’s degree is required.
- Minimum of 5 years of experience in product management.
- At least 2 years of experience managing technical products from idea to execution.
- Expertise in Generative or Agentic AI is essential.
- Ability to work effectively in complex and often ambiguous technical situations.
Google provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
