West Virginia, 26508
Job description
**Job Title: QA Analyst**
The QA Analyst plays a crucial role in ensuring the quality of service desk operations by evaluating customer interactions, assessing ticket documentation, and ensuring adherence to processes. Responsibilities include monitoring SLA performance, pinpointing training needs, and generating quality reports. Prospective candidates should possess an associate’s degree or equivalent experience, along with a minimum of two years working in customer service, help desk, or quality assurance roles. A solid analytical mindset and proficiency in Microsoft Office and Windows platforms are essential.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
