Job description
Job Summary
The Remote Healthcare Call Center Representative serves as a vital link between patients and healthcare services, ensuring efficient communication and support. This position entails addressing patient inquiries, assisting with appointment scheduling, and providing information related to health services, all while maintaining a high standard of customer service.
Responsibilities
- Handle inbound and outbound calls from patients seeking information or assistance.
- Schedule appointments and manage patient records with accuracy.
- Provide information regarding healthcare services and respond to questions from patients.
- Ensure patient confidentiality and compliance with industry regulations.
- Collaborate with healthcare professionals to facilitate patient care.
Qualifications
- High school diploma or equivalent; further education in healthcare or customer service is a plus.
- Proven experience in a call center or customer service role, preferably within the healthcare sector.
- Excellent communication skills, both verbal and written.
- Ability to work independently and manage multiple tasks effectively.
- Familiarity with medical terminology is advantageous.
Location
Remote
Work Arrangement
Remote
Conduent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
