Job Summary
The Retail Lending Collector is tasked with overseeing overdue installment loan accounts. This includes reaching out to customers to establish payment arrangements and offer financial guidance. Additionally, the position entails preparing charge-off documentation and ensuring that all collection practices adhere to banking regulations and industry standards.
Responsibilities
- Contact customers with delinquent loan accounts to negotiate payment plans.
- Provide financial counseling to assist customers in managing their debts.
- Compile and prepare charge-off files as needed.
- Ensure all collection efforts comply with relevant banking policies and regulatory standards.
Qualifications
- A high school diploma or equivalent is necessary.
- At least one year of experience in customer service within a business environment.
- Familiarity with computer applications, particularly Microsoft Excel.
- Excellent communication skills are essential for effective customer interaction.
First Financial Bank NA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
