**Job Title: Customer Service Representative**
The Customer Service Representative will support customers and members by handling incoming phone inquiries to offer guidance and address concerns. This role involves applying critical thinking skills and conducting online research to identify effective solutions, all while upholding exceptional service standards. Ideal candidates should have a background in retail or customer service call centers and must be equipped with a dependable home office setup, including high-speed wired internet. Additionally, applicants need to be at least 18 years old and live in a state where an REI retail location is present.
REI (Recreational Equipment Inc.) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
