**Senior Customer Service Representative**
The Senior Customer Service Representative is responsible for addressing intricate customer inquiries, overseeing escalated service requests, and conducting quality assessments of customer interactions. This role also involves offering coaching to peers, assisting in training initiatives, and participating in activities aimed at enhancing processes and managing workforce efficiency. Applicants should possess a minimum of three years of experience in a contact center or customer support environment, along with a high school diploma or equivalent. To qualify, candidates must be U.S. citizens or legal residents with a continuous residency in the U.S. for at least two years and must successfully pass a federal background check for a Public Trust clearance.
Strategic Operational Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
