Job Summary
The Senior DME Referral Care Coordinator is responsible for overseeing the comprehensive process of durable medical equipment referrals. This includes managing the intake of requests, coordinating authorizations, and providing support for billing. In addition, this role involves serving as a subject matter expert, addressing complex cases, mentoring less experienced team members, and implementing process enhancements aimed at boosting service quality.
Responsibilities
- Oversee the durable medical equipment referral process from initiation to completion.
- Manage the intake of referral requests and ensure all necessary authorizations are acquired.
- Support billing processes related to durable medical equipment.
- Act as a subject matter expert to resolve intricate case issues.
- Provide mentorship and guidance to junior team members.
- Drive process improvements to elevate the quality of services offered.
Qualifications
- A high school diploma or an equivalent qualification.
- 3 to 5 years of experience in durable medical equipment coordination or related healthcare operations.
- Strong proficiency in medical terminology and healthcare systems.
- Excellent organizational skills are essential for effective management of responsibilities.
Paradigm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
