Job Summary
The position involves overseeing service and warranty operations, coordinating technician schedules and travel arrangements, managing customer interactions, and processing work orders. Additionally, it includes supporting project installations and warranty services, while collaborating with various departments to ensure smooth workflow and accurate record-keeping.
Responsibilities
- Coordinate warranty activities and service operations to ensure timely customer support.
- Schedule technicians effectively and arrange their travel for project installations.
- Manage customer calls and work orders, prioritizing customer satisfaction.
- Keep accurate records of orders and verify billing to ensure financial integrity.
- Track labor and expenses related to projects and warranty activities.
- Facilitate the coordination of warranty parts and ensure availability as needed.
- Collaborate with accounting, engineering, project management, and warehouse teams for comprehensive support.
- Conduct financial reporting to maintain budget adherence and transparency.
Qualifications
- Strong skills in administrative coordination and customer service.
- Experience in financial tracking and expense management.
- Proficiency in scheduling and resource allocation.
- Familiarity with Syteline and Concur software for operational efficiency.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
