Job Summary
The Service Integration Lead is responsible for overseeing service integration efforts among various IT providers to ensure uniform service delivery and accountability. This position requires the design of ServiceNow processes and the upkeep of service management strategies, alongside cooperation with stakeholders to enhance service performance.
Responsibilities
- Manage and coordinate service integration across multiple IT providers.
- Design and implement ServiceNow processes effectively.
- Maintain and update service management plans to ensure compliance and effectiveness.
- Collaborate with stakeholders to identify areas for service improvement and performance enhancement.
- Ensure consistent service delivery and accountability across the IT service landscape.
Qualifications
- A minimum of 8 years of experience in IT service management.
- At least 3 years of experience specifically in a Service Integration and Management (SIAM) role.
- ITIL 4 Managing Professional or SIAM Professional certification is required.
- An active U.S. Government Secret security clearance is mandatory.
Rackner provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
