Job Summary
The Service Manager plays a crucial role in ensuring the service department operates efficiently and profitably. This position involves overseeing staff and daily operations while prioritizing exceptional customer satisfaction. The Service Manager is tasked with monitoring productivity, keeping accurate service records, and ensuring adherence to both manufacturer guidelines and regulatory requirements.
Responsibilities
- Manage and direct the service department for optimal efficiency and profitability.
- Oversee daily operations and ensure high levels of customer satisfaction.
- Monitor employee productivity and performance.
- Maintain accurate service records and documentation.
- Ensure compliance with manufacturer standards and regulatory requirements.
Qualifications
- Four to ten years of relevant experience or training in a service-oriented environment.
- Demonstrated leadership abilities with a focus on team management.
- Strong financial management skills to oversee departmental budgets.
- Excellent communication skills to foster positive relationships with staff and customers.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
