Florida, 32809
Job description
Job Summary
The Service Manager is responsible for overseeing service operations and enhancing customer satisfaction through effective management of service staff and processes. The role involves ensuring the delivery of high-quality service while meeting company objectives and fostering a positive work environment.
Responsibilities
- Lead and supervise the service department, ensuring a high standard of customer service.
- Develop and implement operational strategies to improve service efficiency and effectiveness.
- Train, mentor, and evaluate team members to enhance their performance and professional growth.
- Monitor customer feedback and resolve any service-related issues promptly.
- Collaborate with other departments to ensure cohesive operations and customer satisfaction.
Qualifications
- Proven experience in service management or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze service metrics and implement improvements.
- Familiarity with customer service software and tools.
Location
City, State Zip
Work Arrangement
Remote, Hybrid, or On-site
Corvant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
