Job Summary
Provide front-line technical assistance in a call center environment, helping end-users resolve software, hardware, and network problems. Serve as the first point of contact, document requests through the ticketing process, and refer more complex issues to senior technical staff.
Responsibilities
- Respond to end-user requests for technical support and identify the nature of reported issues.
- Diagnose common software, hardware, and network problems, then explain practical steps to resolve them.
- Guide users through troubleshooting in a clear and helpful manner.
- Create and manage support tickets to record issues and track their progress.
- Escalate complex or unresolved problems to senior technicians.
Qualifications
- At least one year of technical work experience or equivalent education.
- Basic familiarity with desktop operating systems and network hardware.
- One or more technical certifications, such as A+, Network+, or Security+, are preferred.
Navanta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
