Job Summary
The Support Technician III is the organization’s senior escalation resource for complex endpoint and systems problems. This role combines advanced technical troubleshooting with endpoint platform administration and provides guidance to junior technicians. Candidates should bring 6–10 years of experience in endpoint or systems administration, along with strong expertise in Windows, Microsoft 365, and endpoint management tools.
Responsibilities
- Resolve complex endpoint and systems issues escalated from other support levels.
- Perform advanced troubleshooting to identify and address technical problems.
- Administer endpoint management platforms, including Intune, Ivanti, or SCCM.
- Mentor and support junior technicians in their technical work.
Qualifications
- 6–10 years of experience in endpoint or systems administration.
- Strong knowledge of Windows and Microsoft 365.
- Experience with endpoint management tools such as Intune, Ivanti, or SCCM.
URM Stores Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
