**Job Title: Technical Support Analyst**
The Technical Support Analyst is tasked with delivering software assistance and troubleshooting, as well as implementing DCIM software solutions for clients. This role entails overseeing support ticket management, resolving client issues, and performing data center evaluations and audits. Applicants should possess an associate degree in a technical field or have comparable experience, in addition to a minimum of one year in a technical customer support role. A solid understanding of computer hardware, proficiency with Windows operating systems, and foundational knowledge of SQL are essential for this position.
Sunbird Software Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
