Job Summary
The primary role involves supporting patient movement and physician interactions by effectively handling incoming communications and liaising with medical personnel. The position also requires diligent record-keeping within the department database, ensuring seamless bed assignments and overseeing patient registration processes.
Responsibilities
- Manage patient transfers between departments and coordinate physician consultations.
- Handle incoming calls in a timely and professional manner.
- Collaborate with medical staff to ensure smooth operations.
- Maintain comprehensive and accurate documentation in the department database.
- Facilitate efficient bed assignments for incoming patients.
- Oversee the patient registration process to ensure accuracy and compliance.
Qualifications
- A high school diploma or equivalent is required.
- Several years of experience in customer service, healthcare, or emergency call center environments.
- Strong proficiency in computer skills is preferred.
- Familiarity with medical terminology is highly desirable.
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
