Job Summary
The Transplant Services Specialist is responsible for delivering administrative assistance, conducting data analysis, and offering customer service to enhance the patient feedback experience. This role acts as the first contact for both patients and staff, meticulously recording feedback in the EPIC database and ensuring effective coordination of follow-ups with transplant teams.
Responsibilities
- Provide administrative support to facilitate the patient feedback process.
- Serve as the primary point of contact for patients and staff to address inquiries and document feedback.
- Maintain accurate records of patient feedback in the EPIC database.
- Coordinate follow-up communications with various transplant teams accordingly.
Qualifications
- Minimum of 2 years of experience in patient advocacy or customer service.
- Proficient in Microsoft Office applications.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize tasks effectively.
- Strong commitment to patient confidentiality and ethical standards.
UChicago Medicine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
