Job Summary
This role entails vigilant monitoring of DISN network activities round-the-clock, managing incident reports, diagnosing and isolating issues, as well as facilitating escalations and communications with relevant stakeholders, including customers, management, and service providers. The primary objective is to restore network operations efficiently, document incidents and reroutes, and deliver Tier 1/Tier 2 sustainment support while adhering to established service-level agreements.
Responsibilities
- Continuously monitor DISN network events.
- Manage and respond to incident tickets effectively.
- Analyze and troubleshoot network faults.
- Coordinate communication and escalations with customers and service providers.
- Restore network services after outages.
- Document incidents and reroute requests accurately.
- Provide Tier 1/Tier 2 support while meeting service-level agreements.
Qualifications
- Must be a U.S. citizen with an active DoD Secret clearance.
- Possess a DoD-8570 IAT Level 2 baseline certification.
- Ability to work in a 24/7 operational environment.
- Experience in network monitoring or fault management is essential.
- Knowledge of transport and IP topologies is required.
- Expertise in at least three network technologies or services is necessary.
- Must be able to obtain and maintain a Top Secret clearance.
P W Communications Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
