Job Summary
The role involves delivering comprehensive help desk support by diagnosing and resolving issues related to hardware and software, managing Windows systems, user accounts, printers, VPN connections, email services, and ERP systems. The position also emphasizes maintaining the security and backup of workstations and servers while performing regular system checks and documenting solutions effectively.
Responsibilities
- Troubleshoot and resolve hardware and software issues.
- Manage user accounts and support Windows systems.
- Assist with printer, VPN, email, and ERP system access.
- Ensure security and backup protocols for workstations and servers.
- Conduct system checks and document all resolutions.
- Coordinate the renewal of software licenses.
- Communicate effectively with users and collaborate with the IT Manager.
Qualifications
- Recent experience in help desk or technical support roles.
- Proficiency in Microsoft Office and Windows environments.
- Understanding of Active Directory and Group Policy.
- Familiarity with security systems is essential.
- Strong customer service and communication skills.
- Excellent organizational abilities and technical knowledge.
- Ability to work effectively in a team-oriented environment.
- Knowledge of Linux/Unix, OpenEdge Progress, or QAD is advantageous.
