Job Summary
The Assistant Manager plays a key role in guiding a team of delivery personnel and Customer Service Representatives (CSRs) to guarantee smooth order fulfillment and exceptional service to clients. This position also involves managing the daily functions of the store, which includes conducting inventory counts, handling bank deposits, and ensuring appropriate staffing levels are met.
Responsibilities
- Lead and manage a team of delivery drivers and CSRs for optimal efficiency.
- Oversee the daily operations of the store, including inventory management and financial transactions.
- Ensure that customer service standards are upheld consistently.
- Address and resolve any disputes that may arise effectively.
- Maintain a high level of communication, both verbally and in writing, with team members and customers.
- Ensure compliance with company grooming and appearance standards.
Qualifications
- Excellent communication skills, both written and spoken.
- Ability to manage conflicts and resolve disputes effectively.
- Experience with computer-based order entry and management systems.
- Strong leadership and team management skills.
- Attention to detail, particularly in inventory management and financial responsibilities.
