Job Summary
The Washington County government is seeking a dedicated Systems Administrator based in West Bend, Wisconsin. This position requires an onsite presence and plays a crucial role in maintaining and supporting the IT infrastructure. The Systems Administrator will be responsible for providing technical assistance, addressing problems related to IT systems, and ensuring smooth network connectivity.
Responsibilities
- Provide technical support and effective problem resolution for IT-related issues.
- Assist with basic network connectivity and manage escalations when necessary for advanced support.
- Work closely with the IT Infrastructure Manager to maintain optimal system performance.
- Document and track support requests, ensuring timely follow-ups and resolutions.
- Coordinate with support engineers and provide guidance for complex issues.
Qualifications
- Post-high school education or equivalent experience in IT support and administration.
- Strong understanding of IT infrastructure and network systems.
- Proven experience in technical support roles, preferably in a similar environment.
- Ability to communicate effectively with team members and assist in training efforts.
