Job Summary
The Fleet Zone Manager acts as the key point of contact in the aftersales sector for commercial and government vehicle fleets, focusing on enhancing vehicle availability and fostering customer satisfaction. This role involves working closely with sales teams and dealerships to address service issues and advocate for Ford Pro parts and service initiatives.
Responsibilities
- Serve as the main aftersales representative for commercial and government fleets.
- Enhance vehicle uptime and strengthen customer loyalty.
- Partner with sales teams and dealerships to manage service escalations effectively.
- Promote and support Ford Pro parts and service programs.
Qualifications
- Bachelor’s degree is required.
- A minimum of 4 years of experience in automotive dealership sales, service, or parts operations.
- Proficient in Salesforce and Microsoft Office applications.
- Willingness to travel up to 50% of the time.
