Job Summary
The Sr. Field Service Technician is responsible for providing high-quality maintenance, repair, and troubleshooting services for equipment and systems in the field. This role requires technical expertise, strong problem-solving skills, and the ability to work independently while ensuring the highest standards of customer satisfaction.
Responsibilities
- Conduct routine preventive maintenance and repairs on customer equipment.
- Troubleshoot complex mechanical and electrical failures to minimize downtime.
- Document service activities and report on equipment status and performance.
- Train and mentor junior technicians to enhance their skills and knowledge.
- Collaborate with engineering and support teams to resolve technical issues.
- Ensure safety protocols are followed at all times while working at client sites.
- Communicate effectively with clients to understand their needs and provide exceptional service.
Qualifications
- Proven experience as a Field Service Technician or similar role.
- Proficient in diagnosing and repairing mechanical, electrical, and electronic systems.
- Strong communication skills, both verbal and written, to interact with customers and team members.
- Ability to travel frequently and work flexible hours as required by service needs.
- Relevant technical certifications and high school diploma or equivalent; an associate’s degree in a related field is a plus.
- Excellent time management and organizational abilities.
