Job Summary
This position involves designing, implementing, and maintaining client network infrastructure, including cloud and hosted solutions, backup and disaster recovery systems, virtualization, and remote access. The role requires resolving complex IT support requests and providing effective communication regarding service updates to clients.
Responsibilities
- Design and implement client network infrastructure and associated solutions.
- Support and manage cloud and hosted solutions along with backup and disaster recovery efforts.
- Oversee virtualization and remote access systems.
- Address escalated IT support requests and manage service tickets utilizing PSA/RMM systems.
- Document client environments and maintain thorough records of systems and procedures.
- Effectively communicate service progress and updates to clients.
- Collaborate and work independently as needed in a technical support environment.
- Stay up-to-date with emerging technologies to ensure efficient service delivery.
Qualifications
- Proven ability to handle technical support across networking and server environments.
- Experience with Microsoft and Google platforms as well as virtualization technologies.
- Strong communication skills and the ability to document processes and systems effectively.
- A capacity to manage assigned tickets and timelines while addressing any issues that exceed service levels.
