Job Summary
The IT Customer Support / Field Service Technician is responsible for providing technical support and assistance to clients regarding hardware and software issues. This role involves troubleshooting, installing, and maintaining IT equipment at customer sites, ensuring optimal performance and user satisfaction.
Responsibilities
- Deliver prompt and effective technical support to clients both remotely and on-site.
- Diagnose and resolve hardware and software malfunctions in IT systems.
- Install, configure, and test new equipment and software applications.
- Conduct regular maintenance and updates on existing systems to ensure reliability.
- Provide training and guidance to clients on the usage of IT resources and software.
- Document support activities and maintain records of customer interactions.
Qualifications
- Proven experience in IT support or a similar technical role.
- Strong knowledge of computer systems, mobile devices, and various software applications.
- Excellent problem-solving skills and the ability to work under pressure.
- Exceptional communication and interpersonal skills to interact with diverse clients.
- A valid driver’s license and willingness to travel to client locations as needed.
