Job Summary
The Head Teller is responsible for overseeing the daily operations of branch tellers. This includes managing schedules, preparing for audits, and ensuring adherence to bank policies and procedures. Additionally, the Head Teller plays a key role in coaching and developing the teller team, promoting bank products, and addressing customer service concerns effectively.
Responsibilities
- Manage the daily operations and scheduling of teller staff.
- Prepare for audits to ensure compliance and readiness.
- Ensure adherence to bank policies and procedures.
- Coach and develop the teller team to enhance performance.
- Actively promote and sell bank products to customers.
- Address and resolve customer service issues promptly.
Qualifications
- A High School Diploma or GED is required.
- Minimum of one year of experience in customer service is mandatory.
- Physical mobility is required, with the ability to lift up to 25 lbs.
- Reliable transportation is necessary for traveling between branches.
