Job Summary
The Front Office Receptionist and Surgical Scheduler plays a critical role in ensuring the seamless operation of the front office in a clinical environment. This position requires effective communication and organizational skills to manage patient interactions and appointment scheduling efficiently. The individual will act as the first point of contact for patients and will have a significant impact on the overall patient experience.
Responsibilities
- Greet and assist patients as they arrive, ensuring a welcoming and professional atmosphere.
- Manage incoming phone calls, responding to inquiries and directing calls to appropriate personnel.
- Schedule and confirm patient appointments for consultations, surgeries, and follow-ups.
- Maintain accurate patient records and manage the electronic medical records system.
- Coordinate with medical staff to ensure proper information flow regarding surgeries and procedures.
- Handle administrative tasks such as checking in patients and processing necessary documentation.
- Address patient concerns and provide information regarding services and procedures.
Qualifications
- High school diploma or equivalent; prior experience in a medical office setting is preferred.
- Strong interpersonal skills and the ability to communicate effectively with patients and staff.
- Proficiency in scheduling software and familiarity with electronic medical records systems.
- Organizational skills with a keen attention to detail and the ability to multitask effectively.
- Basic understanding of medical terminology and procedures related to surgical scheduling.
- Ability to remain calm and composed in a busy office environment.
