Job description
**Inbound Customer Service Agent**
The Inbound Customer Service Agent is responsible for handling customer inquiries, resolving complaints, and managing data modifications while acting as the primary representative of the organization. Key duties include overseeing incoming calls, elevating issues to specialized departments, and recognizing potential sales opportunities. Applicants should have a minimum of 3 years of experience in customer service or supervisory positions, as well as a high school diploma or GED. Essential skills include expertise in data entry, effective verbal communication, and the capability to understand technical documentation.
