Job description
**Tier 1 IT Support Specialist**
The Tier 1 IT Support Specialist acts as the main resource for addressing technical concerns, offering assistance with hardware, software, and network issues. This role includes managing user accounts, facilitating onboarding for new employees, and keeping IT documentation up to date. Applicants should possess 1 to 3 years of experience in an IT Help Desk or Service Desk position. A strong background in Windows operating systems, Microsoft 365, Active Directory, and fundamental networking skills is essential.
