**Technical Support Specialist**
Deliver responsive technical assistance for issues related to tablets, connectivity, and accounts through phone and chat interactions. Ensure the accuracy of support tickets and work alongside internal teams to address customer inquiries and enhance the knowledge base documentation. This position requires over 2 years of experience in a technical support or help desk role, along with experience in customer-focused services. Candidates should possess hands-on experience with network troubleshooting, as well as proficiency in Windows, iOS, and remote support tools.
