Job description
**Customer Success Director**
Guide the Customer Success division through a 15-month change initiative by defining clear priorities, creating operational frameworks, and developing scalable processes. Oversee and nurture the team, while fostering collaboration among product, sales, and customer success departments to enhance retention and growth results. This role demands extensive experience in leading Customer Success, especially in SaaS or tech sectors. Applicants should have a demonstrated history of successfully managing organizational change, cultivating team growth, and effectively translating strategic plans into actionable, data-informed steps.
