Job description
**Job Title: Help Desk Technician**
The Help Desk Technician is responsible for delivering frontline Level 1 assistance for hardware, software, and systems utilized on the plant floor, as well as overseeing price list updates in Sage. This position plays a crucial role in maintaining employee productivity and ensuring smooth operations by diagnosing problems and adhering to established change-control procedures. Applicants should possess a high school diploma or equivalent, with an associate’s degree in IT being advantageous. The position requires 0-2 years of technical support experience and a fundamental familiarity with Windows and Microsoft 365.
