Job description
Job Summary
The Service Admin/Dispatcher plays a vital role in ensuring the smooth operation of service requests and scheduling for the team. This position requires effective communication skills and the ability to coordinate various service-related tasks efficiently.
Responsibilities
- Coordinate and schedule service appointments for technicians.
- Manage incoming service requests and prioritize them based on urgency.
- Communicate with customers to provide updates on service status.
- Maintain accurate records of service activities and customer interactions.
- Assist in resolving customer inquiries and issues related to services.
- Collaborate with field staff to optimize route planning and job assignments.
Qualifications
- Proven experience in a role involving dispatching or services administration.
- Strong organizational skills and attention to detail.
- Excellent communication abilities, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficient in using scheduling and dispatch software.
Location
City, State Zip
Work Arrangement
On-site
