Job Summary
The role involves delivering initial technical support for both hardware and software challenges across various communication channels, ensuring adherence to established service level agreements. This position also entails performing direct desktop repairs, executing preventative maintenance, and accurately documenting solutions in the ticketing system.
Responsibilities
- Provide first-level technical assistance for hardware and software inquiries across multiple platforms.
- Ensure compliance with service level agreements during support interactions.
- Conduct hands-on repairs of desktop systems and implement preventive maintenance strategies.
- Document all resolutions and support activities within the ticketing framework.
Qualifications
- Minimum of one year of relevant experience in technical support roles.
- Possession of CompTIA A+ certification.
- Candidates must be at least 21 years old.
- Proficient knowledge of Windows operating systems and Microsoft Office suite is essential.
