Job Summary
The technician acts as the main point of contact for providing technical support, addressing and escalating issues as necessary. They maintain comprehensive documentation and manage service catalogs while ensuring operational efficiency through various tasks.
Responsibilities
- Serve as the primary contact for technical support, handling incidents effectively.
- Document issues and maintain organized service catalogs.
- Deploy software and perform hardware repairs as necessary.
- Ensure smooth system operations through effective troubleshooting.
- Coordinate with vendors to resolve technical issues.
Qualifications
- Minimum of one year of relevant experience in a technical support role.
- Possession of a CompTIA A+ certification.
- Proficient in desktop and server operating systems.
- Experience in application support and ITIL principles.
Cache Creek Casino Resort provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
