Job Summary
The Technical Analyst is responsible for overseeing support tickets, tracking infrastructure alerts, and offering direct phone support during weekdays. This role encompasses performing administrative tasks related to systems and collaborating with internal engineering teams to address customer concerns effectively.
Responsibilities
- Manage and prioritize support tickets to ensure timely resolution.
- Monitor infrastructure alerts to maintain operational integrity.
- Provide live phone support during weekday shifts to assist users.
- Execute system administration tasks to support IT operations.
- Work closely with internal engineering teams to troubleshoot and resolve issues faced by customers.
Qualifications
- Prior experience in technical support or system administration is essential.
- Proficiency with Windows Server and Active Directory.
- Experience with Microsoft Azure is preferred.
- Familiarity with ITIL practices is advantageous.
- Excellent communication skills are required for effective interaction with users and teams.
